Licensee’s Paul Tarry and Carole Crossley found their cellar and pub taking in water in December, leading to £8,500 worth of their beer and spirits stock being damaged (1). The licensee’s and staff could only stand back and watch helplessly as the pub was filled with water from the riverbank, resulting in the cancellations of up to 800 bookings from customers wishing to visit over the Christmas and New Year period (2).
Unaware of the devastating circumstances, a couple arrived who had booked at the Wagon and Horses and, compelled by their friendly nature, Paul and Carole showcased the true meaning of hospitality by providing the visitors with a cosy bed and well deserved meal, prepared over a log burner by candle light.
Wagon and Horses licensee Paul Tarry, commented: “Even though we could not provide the visitors with all the comforts, Carole and I made sure that the couple received the best experience possible under the conditions. Upon leaving, they were overwhelmed by our welcoming hospitality and they presented us with a hand written card with nothing but kind words inside.”
Now the Wagon and Horses have finally re-opened the doors to the public, Paul and Carole are eager to move on from the past three months, by welcoming customers back to the pub with the launch of their brand new menu which focuses on delicious dishes produced with locally sourced ingredients.
Wagon and Horses licensee, Carole Crossley said: "The Wagon and Horses is our pride and joy and although the last few months have been extremely emotional, as a team as well a community, we have pulled together and brought this historic pub back to life."
Concluding, Steve Robinson, Business Development Manager for Robinsons said: “Robinsons are proud to have these tenants as part of the family brewery, they are a prime example of what ‘above and beyond’ means when it comes to maintaining the happiness of your customers.”