Your personal details
Your privacy is important and we will never release your personal details to any third party for marketing / mailing purposes. Any personal information you give us is safe and confidential.
We may use your personal details to get in touch with you about a booking you have made or in follow up to your stay with us. We may also contact you by email with news and special offers.
You can choose not to receive further information from us by ticking the relevant boxes during registration or by emailing us at email@example.com
You can request a copy of any information that we hold about you at any time, and ask us to correct that information if it is inaccurate. To view any information you have disclosed, contact Frederic Robinson Ltd, Unicorn Brewery, Stockport SK1 1JJ.
Nothing in these Terms and Conditions affects your rights under the Data Protection Act 1998.
Using this website and your personal details
You do not have to provide any information to us to use this website. When you book online we will ask you to submit, and we will collect, personal information from you, including: your name, email address, home address, telephone number, booking choices, credit card / other payment information, and a password. We may collect information about your internet connection and website-use, e.g. the URL you came from, IP address, domain type, browser type, the country and telephone code where your computer is located and the web pages viewed during your visit. We may collect this information from registered and unregistered users. We use this information to help us make improvements to our website.
We use your information for the following purposes only:
To process your booking
To administer our website
For analysis purposes to improve our website
If you have chosen during registration to receive our newsletter, we will use your personal information to send you this by email. Any third-parties used in such communication are required to treat your personal information as confidential and to comply with all applicable UK Data Protection and consumer legislation. We may disclose your personal information and / or User Information if we are asked to do so by the police or any other regulatory or Government authority investigating suspected illegal activities.
Credit Card Details
Payments (if taken at the time of booking) are taken via Secure Trading’s payment network which has an unrivalled uptime record and sophisticated security inbuilt as standard. Secure Trading’s payment gateway sits between our website and bank and encrypts all credit and debit card data and ensures that the information cannot be read by anyone else.
Terms and Conditions
All rates quoted per room per night and are inclusive of VAT and service.
Your card details will be used to guarantee your booking and authorisation taken to cover the cost of the stay. In the event of cancellation the credit card will be used to cover the cancellation fee (see below). In some cases payment will be required at the time of booking but this will be clearly stated.
Arrivals and Departures
Check in is from 14:00
Guests are requested to vacate rooms by 10:00. After this time we may store luggage for you should you wish to continue using the hotel facilities.
Rooms can be cancelled up to mid-day on the day prior to arrival for full refund. Rooms cancelled with shorter notice will be charged for the first nights stay.
Should the need arise please cancel directly by calling the hotel.
You are recommended to have insurance to cover cancellation, curtailment or loss of baggage, personal effects and money.
For Health & Safety reasons, some of our Hotels operate a no pet policy. In all instances, please contact your chosen hotel directly to discuss their pet policy. Note: all dogs, in all instances, must be pre-authorised by the hotel before arrival. Failure to do so can result in your booking being cancelled and an amount charged in line with our cancellation policies. Some hotels carry a pet supplement cost to cover cleaning costs. For further information, please contact your chosen hotel directly.
Parking is free during your stay on a first come, first served basis.